Al Wathba Insurance has achieved four ISO certifications: ISO 9001:2015 (Quality Management System), ISO 14001:2015 (Environmental Management System), ISO/IEC 27001:2022 (Information Security Management System), and ISO 10002:2018 (Customer Complaints Handling) — a comprehensive portfolio that reflects the company's commitment to quality, security, and exceptional customer experience.
ISO 9001:2015 ensures consistent service quality across all operations. ISO 14001:2015 demonstrates responsible environmental management. ISO/IEC 27001:2022 — one of the most rigorous standards in the industry — confirms that Al Wathba Insurance has implemented internationally audited controls to protect sensitive client and business data. ISO 10002:2018 ensures that customer complaints are handled transparently, fairly, and in accordance with globally recognised best practices.
For an insurance company operating in a trust-driven industry, this four-certification achievement sends a clear signal to clients, partners, and regulators: that Al Wathba Insurance is committed not only to the quality of its services, but to the security of its clients' data and the integrity of its customer relationships.
As a certification body accredited by GAC and ASIB under ISO/IEC 17021-1:2015, UCS is proud to have supported Al Wathba Insurance on this milestone achievement.
Congratulations to the entire team on this well-deserved recognition.